Once we’ve done the first clean and you are wanting for this to be recurring, kindly let our cleaners know this and we’ll arrange this. Alternatively, our customer service representative will give you a call to follow up regarding the job done and you can book your regular clean then.

This rarely happens, but if it does, please make sure to give us a call as soon as possible and provide feedback. We have a number of cleaners who specialise in different areas of cleaning.
The most common issue when the customer does not let the cleaner know what areas require attention most or if the amount of time for the cleaner is not enough to do everything. We take care to train our cleaners to make sure they can communicate with you on these points.

You being home is preferred the first time, however, is not necessary the following times. Just arrange to leave us a key and we will get your house cleaned.

We work with a team of local cleaners who have been working with us for quite some time. In order to join our team, we require police clearance, insurance, and adequate communication standards to take place.
We normally try to get the same person to perform regular cleans, however, due to their availability may engage a different cleaner. If this happens, this will be communicated first.

If the house has been cleaned more than 6 weeks prior to getting cleaners we would recommend doing what is called a deep clean. For a 3-4 bedroom/2 bathroom house this takes around 5 hours. After than regular cleaning for a similar size house is normally about 3-4 hours if the cleans are done fortnightly.